Help and FAQ

Welcome to the Paiz Jewelry Shop help section. Here you will find answers to frequently asked questions about our jewelry, orders, and services.

What type of jewelry do you sell?

We offer a selection of chains, rings, earrings, wedding bands, charms, and medals. We primarily work with 10K gold jewelry and also have some 14K pieces. The type of gold is indicated in each product description.

Is the jewelry made of authentic gold?

Yes. Our pieces are offered with the corresponding information regarding the type of gold, such as 10K or 14K. We recommend reading the description of each product before purchasing.

How do I select a ring size?

For products that offer different sizes, you will be able to select the desired size before adding the ring to your cart. Please verify your size carefully before completing your purchase.

Is the jewelry weight exact?

The weight indicated in the description is approximate. Due to the manufacturing process, there may be slight variations between pieces of the same design.

What payment methods do you accept?

Available payment methods will appear during the checkout process. Payments are processed securely via the Shopify platform.

How will I know if my order was received?

After completing your purchase, you will receive a confirmation with your order details at the email address provided during checkout.

How can I track the status of my order?

Once the order has been shipped, you will receive the available tracking information. You can also contact us through our Contact page, including your order number.

Can I return or exchange a piece of jewelry?

We accept return requests within 15 days of delivery, provided the item meets the established conditions. Please consult our Return Policy for full details.

Can personalized jewelry be returned?

Personalized, engraved, modified, or custom-made jewelry cannot be returned, unless it arrived damaged, defective, or is different from what was ordered.

What should I do if my order arrives damaged or incorrect?

Contact us as soon as possible via our Contact page. Include your order number and clear photographs of the item so that we can evaluate the issue and assist you.

How should I care for my jewelry?

Avoid frequent contact with perfumes, lotions, chemicals, chlorine, and harsh cleaners. Store each piece separately in a dry place and clean it gently with a special jewelry cloth.

How can I contact Paiz Jewelry Shop?

You can send us a message via the Contact section of our website. Include your name, email address, order number if applicable, and a description of your inquiry.